Missing Part and Striker Not Fluted
I had to wait several weeks to receive this kit on backorder, no fault of Brownells, of course. I was more than willing to wait since it seemed to offer some added benefits over stock and other kits, such as some of the critical parts being machined from stainless steel and not MIM (the striker, safety plunger, and extractor depressor plunger). After finally receiving it, safety plunger was missing. Funny thing is that the kit comes with a "Quality Certificate" that's supposed to be signed by someone during an inspection, but it wasn't. Also, the striker is not fluted as shown in the pictures and description for the precision striker. I imagine it was a cost cutting measure, but it only profits the company and doesn't save the customer any money. I sent an email via the Contact Us section of Rival Arms' site only to be told to call them. I then called them and spoke with a service rep that was polite and very willing to help, but it was obvious that Rival Arms did little to prepare her for helping out customers. Seems that Rival Arms may have been a recent acquisition by GSM Outdoors, and that may explain why the rep had trouble trying to help me out. In the end, she was finally able to talk to someone that told her I would be sent the missing plunger. We'll see if it shows up. If not, I'll cut my losses and buy another. Also, there was no mention of why the firing pin is no longer fluted, but I spent such a long time on the phone that I wasn't going to bother pushing that issue. The rest of the parts seem decent, but I personally would not purchase this kit again. I would recommend looking at stock Glock kits or other reputable companies before ever considering Rival Arms. Sadly, they may have fallen victim to poorer quality control and customer service of a bigger, poorly managed corporation.
Damaged package
The package was damaged and partly opened which resulted in a missing plunger spring. All other parts were accounted for and I was able to assemble everything but with the damaged package and missing spring, Im concerned other parts may not function properly. As for the parts, they seem to be of high quality.
