Reviewers highlight that the stripper works well on electroless nickel but struggles significantly with electroplated items, leading to varied success rates. Users emphasize the importance of understanding the type of nickel treatment before using the product.
Many reviewers stress that the stripper's efficacy is strongly influenced by temperature and soaking time. While some achieved good results with optimal conditions, others experienced little to no success, indicating the need for precise adherence to instructions.
Some customers found the product costly compared to local stripping services, questioning its overall value. However, a few highlighted significant time and effort savings, particularly in more complicated stripping scenarios.
Several users commented positively on Brownells' customer service, particularly in regards to processing returns and refunds. This aspect adds to the overall satisfaction for the users who faced issues with the product.
Users noted that following the provided instructions carefully is crucial for success. Many emphasized pre-cleaning and proper mixing of chemicals as essential steps in achieving effective results.