Order Lookup Page

Please use the order confirmation number obtained from the confirmation page or your order confirmation email. If checking on an International Order, enter in the Country of your shipping address instead of the zip code. Example: Canada

Can’t find your Order Number Or Web Reference Number?

Your order number should have been emailed to you after placing your order online. If you have a web account you can log in to view your order history there by following the link at the top of the page. You may also call customer service at 1-800-741-0015 to request that information.

Check the Most Recent Status of Your Order

Simply type in your Order Number or Web Reference Number plus the Zip Code of your shipping address. Please allow up to one business day after placing your order for your order status to be made available.

Each item in your order will have one of these types of status:

Order Pending	Your online order has been received and is in the process of being placed into our main ordering system.
Order In Progress	Order is in the process of being picked, packaged and ready for shipment.
Order Shipped	Your online order has been processed and shipped. You should receive an email with the tracking number.
Order Received - Items on backorder	Your order contains items currently out of stock and placed on backorder. Your items will be shipped as soon as we receive enough from our suppliers to fulfill the order.
Payment Declined	Your payment for the order has declined. We will attempt to re-run the card for 3 business days. If unable to process after 3 attempts the order will be cancelled. To update payment for the order please contact customer service at 1-800-741-0015.
Order Cancelled or unable to fulfill	Your order has been cancelled. Please contact customer support at 1-800-741-0015 if you have questions regarding this status.

Please Note:  Status information is updated daily. Backordered items may be sent in multiple shipments - you will not be charged for additional shipping costs.

Our customers are our #1 Priority, and your trust is most important to us. We want to assure you that we are doing everything possible to get backordered items to you as quickly as possible and in the order by which they were received.