Brownells 75th Anniversary - A Shooting Heritage
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FAQ

Returning An Item Questions

What products are eligible to be returned?

  • Due to regulations and safety consideration, ammunition, gun powder, primers, most liquids, and other ORM-D and Hazardous items are not returnable.
  • Firearm and FFL purchases carry a Manufacturer's warranty and any product issues should be submitted to the manufacturer first.
  • 80% Frames & Receivers cannot returned once the receiver or frame is modified in any way.
  • All other products have a 100% satisfaction guarantee with proof of purchase. No authorization number, justification or hassles.

How long do I have to return an item?

  • Anytime

When can I expect my refund?

  • Refunds generally take 7-10 business days to process once received into our return area.

How can I receive a refund for my order?

  • Your refund will be credited in the same manner used for payment of the original order, unless noted otherwise.

What if I paid with a Brownells gift card?

  • Your refund will be sent to you in the form of a new Brownells Gift Card.

I received the item as a gift.  How can I receive a refund?

  • Refunds require proof of purchase: we would need the account information of the person who purchased the item in order to process a refund.

Can items I purchased online be returned to the Retail Store?

  • Yes, items purchased online can be returned to the Retail Store, please bring the invoice when returning any item.
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