1. Leadership
• Builds strong operations leadership team.
• Provides mentoring as a cornerstone to managerial career development.
• Holds direct reports accountable for providing performance coaching and career development opportunities to direct reports in their respective areas.
• Foster a success-oriented, accountable environment within the company.

2. Operational
• Responsible for the measurement of all processes, internal and external, that relate to operational effectiveness.
• Ensures Call Center, including Technical Support, provide excellent customer service and effectively represent the Brownells Brand.
• Works with IT to implement and effectively manage remote call center operations.
• Collect, analyze data to evaluate operational effectiveness, and make recommendations to solve problems.
• Identifies inefficiencies and analyzes and reports solutions to correct them.
• Escalates and directs activities during systems problems, participates in post-mortem analysis of problems, providing inputs for future process improvements.
• Reviews ongoing performance results to targets, takes corrective measures.
• Participate as a member of the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designated to accommodate the growth objectives of the organization.
• Formulate and recommend operational policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation
• Negotiates purchase and service agreements with vendors of capital equipment

3. Strategic
• Assist company officers and senior staff members in the development and formulation of long and short-range planning, policies, programs and objectives related to the efficient operation of Brownells Direct and Sinclair International
• Builds, develops and manages operations leadership team capable of carrying out needed operations strategies
• Provide day-to-day leadership and management to the organization that mirrors our mission, core values, and market branding.
• Enacts contingency plans.
  

4. Facilities
• Initiate and coordinate major projects, (e.g. plant layout changes, installation of capital equipment, major repairs, etc.).
• Responsible for ensuring structural integrity of facility and surrounding grounds.
• Responds to various developing conditions as well as crisis situations.

5. Financial
• Oversees operations budget to ensure compliance with organizational expenditure requirements.

6. Regulatory
• Responsible for ensuring that all operational activities in the areas of shipping are in compliance with federal, state, local, and governmental agencies requirements.
• Complies with all laws related to employment and promotes the company’s Affirmative Action Program.

Qualifications:

• BA/BS in Industrial Engineering or Business Administration and 10+ years experience in a Call Center and/or Fulfillment Center environment (preferably both)
• A minimum of 5 years experience managing a significant segment of a large operation or the entire operation of a smaller organization.
• Technical skills in Lean Manufacturing, Kaizen, TOC, Process Improvement, freight and distribution, materials management and production scheduling.
• Certification in Six Sigma, Lean Manufacturing, Visual Inventory, or CRM.
• Strong analytical skills and statistical background.
• Exceptional interpersonal skills and a proven ability to mentor others.
• Proven ability to plan for both long and short term.
• The ability to organize and manage multiple priorities.
• Problem analysis and resolution at both a strategic and functional level

Beneficial Skills and Experience:

• MBA
• OPM
• Change management
• Organizational development
• Computer proficiency

To be considered for this position, please email a cover letter and resume to racheld@brownells.com or 200 South Front St, Montezuma, IA 50171 attention Rachel Daly.