Contact Us

As you may already know, we have recently experienced a truly unprecedented increased volume of orders, with a corresponding increase in volume of phone calls and e-mails from customers. This may cause a delay in the normal response time from our customer service team, and it may take up to 3 business days for a staff member to respond to your message. You will receive a response within that time period.

You may experience a longer-than-usual wait time or even a "busy" signal when calling our 800 number, and it may take up to 3 business days for a staff member to respond to your e-mail messages. If you’ve already sent us an e-mail, please be patient and know that sending multiple messages may cause further delay in receiving a response.

If you have products backordered with us, please be assured that orders will be filled in the order they are received. Brownells will not cancel a backorder unless you specifically request that we do so.

Our customers are our #1 Priority and we are taking steps to increase our staff and capacity, so rest assured that we are doing everything we can to resolve this situation as soon as possible.

Address
Brownells Inc.
200 South Front Street
Montezuma, Iowa 50171
U.S.A.

Hours:
Orderline: Open 7:30 am to 5 pm (U.S. CST) Monday - Friday
Tech Phones: Open 8:30 am to 4:30 pm (U.S. CST) Monday & Wednesday - Friday
9:00 am to 4:30 pm (U.S. CST) Tuesday
Storefront Hours: 7:30 am to 4:30 pm (U.S. CST) Monday - Friday

HOLIDAY SCHEDULE
We will be closed for the following holidays:

2013
Memorial Day - Monday, May 27
Independence Day - Thursday & Friday, July 4 & 5
Labor Day - Monday, September 2
Thanksgiving - Thursday, November 28
Christmas - Wednesday, December 25

U.S. Phone Numbers
Ordering: 800-741-0015
Technical Support: 800-741-0015
Fax: 800-264-3068
General Office: 641-623-5401

Foreign Phone Numbers
Ordering: 641-623-4000
Technical Support: 641-623-5401
Fax: 641-623-3896
General Office: 641-623-5401