By what time should next day and second day order requests be submitted?
Rush orders must be submitted by 11am CST, in order to be shipped that day.
Will I receive a current catalog with my first web order?
Brownells Big Book catalog can be requested at a cost of $5. Other catalogs are available at no cost. If you wish to receive the current Big Book catalog, please enter stock number 077-100-000 in the Search Products field; or click the Order a Catalog link at the bottom of the page. From there, you can add the requested catalog(s) to your shopping cart.
Are catalogs available online?
Yes, Brownells catalogs are available in digital format by clicking the Order a Catalog link at the bottom of the page. From there, you can select the View Digital Catalogs link.
I already know the stock numbers of everything I want to order. Is there a quick way to enter them in?
Yes, use the Direct Stock Entry link at the bottom of the homepage and it will take you right to a page with a place to directly enter the stock numbers you wish to order.
How do I know if I am ordering a product that is restricted because of hazardous materials or other restrictions?
If an item is restricted, there will be a restrictions note in the item details. Click on one to find out what restrictions apply.
I've already placed my order on the web but need to change something or add another item, may I do that?
Our orders are usually processed the same day so you won’t be able to add or make changes to the order. Please contact Brownells at email@example.com, or call us at (800)741-0015 for assistance.
I just submitted my web order and I have not received an email confirmation yet.
Emails are generated after web orders have been downloaded and processed. You should receive an order confirmation email when the order is placed, an order processed email when the order is processed and then a third email with the tracking number at the time the order has shipped.
How do I use a promotion code when placing an order?
On step three of the checkout process, you will have the option to enter any promotion, coupon or gift card authorization codes to your order. Only one promotional offer per order is accepted.